Refund & Returns Policy

Last updated: October 16, 2026

All Sales Are Final

Because our products are research chemicals whose purity, handling, and storage conditions cannot be verified once they have left our custody, we cannot accept returns and all sales are final. This is standard practice for research-chemical suppliers and exists to protect the integrity of the material for every buyer.

What We Do Cover

We will replace or refund an order in the following cases:

• Wrong item shipped. You received a product that does not match your order.
• Damaged on arrival. A vial arrived broken, cracked, or with a compromised seal.
• Lost in transit. The carrier confirms the package is lost, or tracking shows no movement for 10 business days.
• Material defect. The product does not conform to the Certificate of Analysis for its lot.

How to File a Claim

Email support@impulsecompounds.com within 7 days of delivery with:

1. Your order number
2. A description of the problem
3. Photographs of the item and its packaging as received, for damage claims

Do not discard the packaging until the claim is resolved — carrier damage claims require it.

Resolution

We review claims within two business days. Approved claims are resolved by replacement at no cost to you, or by a refund to the original payment method, at your choice. Refunds are issued within 5–10 business days of approval; the time it takes to appear on your statement depends on your bank or card issuer. Original shipping charges are refunded where the fault was ours.

What Is Not Covered

• Change of mind, ordering the wrong product, or no longer needing the item
• Product degradation caused by storage or handling after delivery
• Reconstituted, opened, or otherwise used product
• Delivery to an address entered incorrectly at checkout
• Packages marked delivered by the carrier but reported missing, where no carrier claim is upheld
• Any outcome arising from use of a product outside in vitro laboratory research

Cancellations

An order may be cancelled at no charge any time before it ships. Email us as soon as possible — once a label is generated and the package is handed to the carrier, the order can no longer be cancelled.

Chargebacks

If you have a problem with an order, contact us first. We resolve legitimate claims quickly. Filing a chargeback without contacting us may result in your account being closed.

Questions

support@impulsecompounds.com — we respond within one business day.